Privacy & policy

At Trustline carriers LLC, we are committed to protecting your privacy and personal information. This privacy policy outlines the types of information we collect, how we use it, and how we protect your information.

Information We Collect

When you use our website, we may collect certain types of information, including:

• Personal information such as your name, email address, and phone number
• Information about the vehicles you need to ship, including make, model, and year
• Information about your location and destination, including zip codes and addresses
• Other information relevant to your shipping needs and preferences

How We Use Your Information

We use your information to provide you with the best possible service and to improve our business operations. Specifically, we may use your information to:

• Contact you about your vehicle shipping needs
• Provide you with quotes and estimates for shipping services
• Process payments and billing information
• Improve our website and services based on customer feedback
• Send promotional offers and newsletters (optional, opt-out available)

How We Protect Your Information

We take your privacy and security seriously and use industry-standard measures to protect your information. This includes:

• Using secure servers to store your information
• Not sharing phone numbers obtained for SMS purposes
• Limiting access to your information to authorized personnel only
• Regularly monitoring and updating our security measures

We do not sell, trade, or transfer your personal information to third parties without your consent. However, we may share your information with trusted third-party service providers who assist us with shipping logistics and payment processing.

Cookies and Tracking

We use cookies and other tracking technologies to improve your browsing experience. Cookies help remember your preferences, track site activity, and improve our services.

You can disable cookies in your browser settings, but this may affect certain features.

Changes to this Privacy Policy

We may update this privacy policy at any time. Changes will be posted on this page.

Contact Us

For questions or concerns, contact us at support@trustlinecarriers.com

Consent for SMS Communication

Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes. This is to ensure that your information is used solely for communication purposes related to our services.

Types of SMS Communications

By opting in, you may receive SMS messages related to: (sample only, enter the type of messages/use case they have selected from their registration.)

• Customer Care
• Account Notifications
• Follow-ups

Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 5 messages per day related to appointments, billing, etc.

Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may differ for domestic or international messages.

Opt-In Methods

You may opt in to receive SMS messages from the following ways:

• By submitting an online form
• They message us first at (689) 219-7303

Opt-Out Instructions

You can opt out at any time by replying “STOP” to any SMS message. Alternatively, contact us directly at (email).

Help

If you are experiencing any issues, reply with the keyword “HELP” or contact us directly at (email) or contact us at (689) 219-7303.

Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures

Message and data rates may apply.

You can opt out at any time by texting “STOP.” For assistance, text “HELP” or visit our Privacy Policy (Privacy policy link). Message frequency may vary depending on service.